Aengus Neary | 5 minute read Structured Reporting as the Control Layer Effective chargeback management requires more than tracking dispute volume. Reporting should function as a control system:  Capturing each of these 3 dimensions allows for performance improvement, greater collaboration with prevention controls and clearer impact sharing with other business units and leadership. Dispute Operations […]

Aengus Neary | 5 minute read What Effective Defence Documentation Requires When a merchant decides to defend a chargeback, the focus shifts from investigation to structured execution. A successful defence is not built on persuasion, but on compliance. The issuer is assessing whether the scheme-defined burden of proof has been satisfied, not whether the merchant’s […]

Aengus Neary | 7 minute read What is a Chargeback and Why It Happens Where Chargebacks Sit in the Merchant Process A chargeback is not just a refund processed by the bank. It is a formal card scheme process that reverses revenue, imposes strict response deadlines, and influences fraud and dispute monitoring metrics. For merchants, […]