Last updated: January 01, 2025
These Terms of Service (“Terms”) govern your use of the Chargeforwards Limited (“Chargeforwards”, “we”, “us”, or “our”) website at www.chargeforwards.com and our secure portal at portal.chargeforwards.com (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
Chargeforwards provides chargeback alert, dispute resolution, and fraud prevention technology services to merchants and vendors within the payments industry. Our website provides information about our services, and we provide access to our technology platform through our secure portal and API for clients with formal service agreements.
Access to our actual services requires separate contractual arrangements. We are not regulated by the Financial Conduct Authority and do not provide financial advice.
You may use our website to learn about our services and contact us for business enquiries. Any actual use of our chargeback alert services requires separate contractual arrangements.
When using our website or attempting to access our portal or API, you must not:
Access to our secure portal at portal.chargeforwards.com and our API services is restricted to authorised users only. Both portal and API access are provided following formal service agreements and are subject to separate contractual terms and conditions.
Unauthorised attempts to access the portal or API may be subject to civil or criminal penalties.
All content on our Services, including text, graphics, logos, images, software, and trademarks, is owned by Chargeforwards or our licensors and is protected by intellectual property laws.
We grant you a limited, non-exclusive licence to access and view our website content for personal, non-commercial use. This licence does not include the right to download, copy, modify, or distribute our content.
Any information you submit through our website (such as contact forms or enquiries) remains your property, but you grant us the right to use it to respond to your enquiry and for legitimate business purposes.
Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you consent to our privacy practices as described in our Privacy Policy.
We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser preferences.
Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites. We recommend reviewing their terms and privacy policies before use.
We aim to keep our Services available, but we cannot guarantee uninterrupted access. Our Services may be temporarily unavailable due to maintenance, updates, or technical issues.
We may modify, update, or discontinue any aspect of our Services at any time without prior notice.
Our Services are provided “as is” and “as available” without warranties of any kind, whether express or implied.
While we strive to provide accurate information, we do not warrant that all content on our Services is accurate, complete, or up-to-date.
We do not guarantee that our Services will be error-free, secure, or free from viruses or other harmful components.
To the fullest extent permitted by law, Chargeforwards shall not be liable for any:
Our total liability to you shall not exceed £100.
Nothing in these Terms excludes our liability for:
You agree to indemnify and hold harmless Chargeforwards from any claims, damages, or expenses arising from your use of our website or violation of these Terms.
We may restrict or block access to our Services at any time, with or without cause or notice, including for violations of these Terms or security concerns.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of our Services constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Chargeforwards regarding your use of our Services.
If you have questions about these Terms, please contact us through the contact information provided on our website.
Chargeforwards Limited
Website: www.chargeforwards.com
Portal: portal.chargeforwards.com
For business enquiries regarding our chargeback alert services, separate terms and conditions will apply as set out in your service agreement.