Last updated: July 24 2025
Chargeforwards Limited (“Chargeforwards”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at www.chargeforwards.com, use our secure portal at portal.chargeforwards.com, access our API services, or engage with our chargeback alert, dispute resolution, and fraud prevention services.
This Privacy Policy applies to all personal information we process as both a data controller and data processor in connection with our services.
Data Controller: Chargeforwards Limited
Company Registration: 15446179
Registered Address: 82 James Carter Road, Mildenhall, Suffolk, United Kingdom, IP28 7DE
Website: www.chargeforwards.com
Email: support@chargeforwards.com
Data Protection Contact: For all data protection enquiries, please contact us at support@chargeforwards.com
You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at any time. However, we would appreciate the opportunity to address your concerns in the first instance.
3.1 Information Collected Directly from You
3.2 Information We Process on Behalf of Clients
3.3 Information Collected Automatically
We process personal information under the following legal bases:
4.1 As Data Controller
4.2 As Data Processor
When processing customer data on behalf of merchant clients, we rely on the instructions and legal bases established by our clients as data controllers.
5.1 Website Visitors
5.2 Portal and API Users
5.3 Client Customer Data
6.1 Third-Party Service Providers
6.2 Legal Requirements
6.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to appropriate data protection safeguards.
6.4 With Your Consent
We may share information for other purposes with your explicit consent.
We may transfer personal information to countries outside the UK and European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, including:
8.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.
8.2 Types of Cookies We Use
Essential Cookies: Necessary for website functionality and security Analytics Cookies: Help us understand website usage and performance Functional Cookies: Remember your preferences and settings Marketing Cookies: Used to deliver relevant advertisements (with consent)
8.3 Third-Party Cookies
Our website may include cookies from third-party services such as:
8.4 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more information about managing cookies, visit www.aboutcookies.org.
9.1 General Principles
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes.
9.2 Specific Retention Periods
9.3 Secure Deletion
When retention periods expire, we securely delete or anonymise personal information using industry-standard methods.
We implement appropriate technical and organisational security measures to protect personal information against unauthorised access, alteration, disclosure, or destruction, including:
Under UK data protection law, you have the following rights:
11.1 Right of Access
Request a copy of the personal information we hold about you.
11.2 Right to Rectification
Request correction of inaccurate or incomplete personal information.
11.3 Right to Erasure
Request deletion of your personal information in certain circumstances.
11.4 Right to Restrict Processing
Request that we limit how we use your personal information.
11.5 Right to Data Portability
Request a copy of your personal information in a structured, machine-readable format.
11.6 Right to Object
Object to our use of your personal information for direct marketing or legitimate interests.
11.7 Rights Related to Automated Decision-Making
Request human review of automated decisions that significantly affect you.
11.8 Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
11.9 Exercising Your Rights
To exercise any of these rights, please contact us at support@chargeforwards.com. We will respond to your request within one month, though this may be extended in complex cases.
Our services are designed for businesses and are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
13.1 Consent and Opt-In
We will only send marketing communications to individuals who have given explicit consent or where we have a legitimate interest (for existing clients regarding similar services).
13.2 Unsubscribing
Our website may contain links to third-party websites, plugins, and services. This Privacy Policy does not apply to these external sites. We recommend reviewing the privacy policies of any third-party services you use.
14.1 Specific Third-Party Services
Google Services: Our website uses Google Analytics, Google Fonts, and may embed YouTube content. These services are governed by Google’s Privacy Policy at https://policies.google.com/privacy
Font Awesome: We use Font Awesome for icons, governed by their privacy policy at https://fontawesome.com/privacy
5.1 Our Role as Data Processor
15.2 Data Processing Agreements
Our data processing arrangements with clients are governed by separate Data Processing Agreements that form part of our service contracts.
16.1 Data Protection Enquiries
Email: support@chargeforwards.com
Website: www.chargeforwards.com
Post: Chargeforwards Limited, 82 James Carter Road, Mildenhall, Suffolk, United Kingdom, IP28 7DE
16.2 General Enquiries
For general questions about our services, please use the contact information provided on our website.
16.3 Supervisory Authority
If you are not satisfied with our response to any data protection concern, you can contact the Information Commissioner’s Office:
Website: www.ico.org.uk
Phone: 0303 123 1113
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
We regularly review our data protection practices and this Privacy Policy to ensure ongoing compliance and best practices.